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FAQs
If you have a question, the fastest way to get an answer is to use our live chat feature located at the bottom right hand corner. If we aren’t online, you can leave us a message and we’ll get back with you as soon as possible!
Here are some common questions:
- When are you open?
- How much is S&H?
- How can I get Free S&H?
- What do I need to set up an account?
- My organization is tax exempt, do you need our tax exempt form?
- Can we be billed or do we have to pay by credit card?
- Which credit cards do you accept?
- Where is my order history?
- Where can I find my account number?
- How can I get a W-9 form from you?
- Do you offer free samples?
Q: When are you open?
A: We are in the office Mon – Fri, 9:00 AM – 5:30 PM EST. If you need to contact us outside of our normal operating hours, you can leave us an offline message, send us an email, or call (800) 240-1850 and leave us a message. We will get back with you as soon as possible.
Q: How much is S&H?
A: For our library customers, we charge 8% of the total or $5.00 minimum.
Q: How can I get Free S&H?
A: This question is asked so often it has it’s own page! Here are the ways to get Free S&H.
Q: What do I need to set up an account?
A: Simply click “My Account” at the top of our site. Enter your contact information and create your own password. You do not need a credit card to create an account.
Q: My organization is tax exempt, do you need our tax exempt form?
A: Currently we only require your tax exempt form if you are in our home state of Florida.
Q: Can we be billed or do we have to pay by credit card?
A: If you are with a public library, we can bill you 30 days net. Choose “Place a purchase order” at checkout. Purchase order number is not required.
Q: Which credit cards do you accept?
A: We accept Visa and MasterCard.
Q: Where is my order history?
A: If you placed an online order prior to 03/15/26, you will not be able to view this online. We can still provide you this information, just contact us and let us know. For online orders placed after 03/15/26, you can view these on your My Account page.
Q: Where can I find my account number?
A: Here at Showcases we don’t use account numbers. We believe you are a name, not a number.
Q: How can I get a W-9 form from you?
A: You can request a W-9 here.
Q: Do you offer free samples?
A: Here at Showcases we are more than happy to provide our Library customers with a free sample for many of our AV Media Packaging Products so you can see and feel the quality. Our online sample request form can be found here.